SUPPORT

Send payroll to Entertainment Partners. Our payroll department is in the EP building at 2835 N. Naomi St., Burbank, CA 91504-2024. Completed vouchers should be sent to this address rather than the Central Casting office on Flower Street. While we do have a runner between the buildings, sending the vouchers to Central Casting invariably causes a delay in processing.
 

As the Employer processing the payroll, it is important that we receive the ORIGINAL or "top copy" of the voucher. If your show falls under the jurisdiction of the SAG Schedule X-Part II agreement (i.e., SAG NY, etc.), please send the SAG copy to us as well, so we can forward it to SAG along with the payroll report as per the SAG contract. Keep the Production copy for your records.
 

Yes. We will process vouchers we receive by fax. Our fax number is 818.736.4458. We do not need the originals back if they have been faxed; however, if you decide to send them to us later, please be sure to note on the vouchers that they were previously faxed.
 

We are unable to generate an invoice without having the payroll to process. Barring any complications, any payroll received before 2:00 pm (Pacific) should be processed that same day, and the invoice will be ready the following morning. Payroll received after 2:00 pm (Pacific) will be processed the next day, with the invoice ready the following morning (i.e., two days later).
 

We send a check register along with the invoice cover sheet. We do not photocopy checks for security reasons and to comply with government privacy laws.
 

The check should be made out to Entertainment Partners and sent to the Naomi Street address: 2835 N. Naomi St., Burbank, CA 91504-2024. Please reference the invoice number on your check.
 

Checks are due to be mailed on the Thursday after the week you worked. The check may be mailed earlier depending on when the production company turns in the complete and accurate vouchers to the Casting Payroll department.
 

At this time, we do not have the resources for checks to be picked up. Paychecks are handled in a secure area with 24-hour surveillance and are delivered by our bonded driver directly to the post office. Paymasters do not have access to paychecks.
 

The checks are sent by first-class mail. While most checks are received within two to three business days after being mailed, there are times when it takes longer, particularly during holiday periods.
 

Checks are not mailed in date order. Vouchers are processed as they come in from the production company, and individual production companies vary on how often they send the vouchers.
 

In Casting Payroll, we often process vouchers for more than one work date at the same time. The system calculates all paychecks processed on any given day with the number of exemptions on the last voucher that was input into the system. If you vary the number of exemptions you are claiming daily, we cannot guarantee that any particular voucher will match your paychecks. The box for the number of dependents should reflect the number of exemptions you are able to claim.
 

Yes. We process payroll for many people with the same or similar names. You must put your Social Security number on each voucher so we can correctly identify whom we should pay. Without your Social Security numbers, your voucher will be either delayed or not processed if we are unable to identify who worked.
 

The best way to contact payroll is to call 818.729.6450 between 3:00 pm and 5:00 am (Pacific). We have paymasters dedicated to answering your questions during that time. Please have the following information available when calling payroll: your legal name, your Social Security number, the date you worked, and the show name. Also be prepared to state the nature of your call. For your protection, Central Casting Payroll will not discuss payroll matters with anyone except the background actor in question.
 

The paymasters are unavailable before 3:00 pm (Pacific) as they are processing the payroll during that time. The two calling hours are set aside to help you with any payroll inquiries.
 

You may change your address on your voucher when you work, or you can fax us a change of address in writing with the following information: your name, Social Security number, new address, signature, and date of request. Our fax number is 818.736.4458. You must update your address with both our payroll office and Central Casting, as we store information separately.
 

If your paycheck was processed by the Casting Payroll department, you can either fax or mail us your stop payment request. Our fax number is 818.736.4458. You will need to specify in writing that you are requesting a stop payment for a missing check and include your name, Social Security number, the work date, the show name, address, and signature. If the net amount of the check is more than $150.00, you will need to sign a bank form supplied by our department and have your signature notarized before we can place a stop payment request. For your convenience, we have a notary available free of charge by appointment only. You can make an appointment by calling our payroll line between 3:00 pm and 5:00 pm (Pacific).
 

We are unable to reissue a check that has been stop paid until after we receive confirmation from the bank that the stop payment was successful. This process can take up to a week for current-year checks, and longer if the check was cut in a prior year.
 

If your check was processed by Casting Payroll, send your request in writing either by fax to 818.736.4458 or mail to Entertainment Partners, Attn: Casting Payroll, 2835 N. Naomi Street, Burbank, CA 91504-2024. Be sure to include your name, Social Security number, address, and the year(s) you worked. You will also need to state whether the request is for your own personal records or to enable you to join SAG. SAG will only accept faxes sent directly from our payroll department certified by our manager.
 

No. The checks go to the production company so it can copy the checks for accounting purposes, as well as track the handling of the checks.
 

No. Labor costs cannot be paid by credit.